Shipping Fee
Free shipping on all orders at MaxGroom. Some remote areas are excluded. Free shipping within the United States. Shipping is not free to Hawaii, Alaska, Puerto Rico. Shipping is not free to Hokkaido and remote islands in Japan.
Shipping Service & Delivery Area
- MAXGROOM's official website supports delivery to most areas of the United States. We cannot deliver to P.O. Boxes, APO/FPO/DPO addresses.
- For Brazil, please leave your TAX ID when filling in the shipping information. Also, Brazilian orders require customers to pay customs duties during local clearance.
Processing Time and Delivery Time
Order Processing Time
Orders up to 5pm will be processed the same day, after 5pm we will process the order on the next business day. Non-working orders we will process on the first day of the working day. Subject to (GMT+8:00 ShangHai) time zone. We will upload the waybill information 2-3 days after the order is processed for you to track the package.
Delivery Time
Europe: Germany 2-5 working days, other 3-9 working days.
USA: 4-7 working days.
Canada: 2-6 working days.
Brazil: 4-7 working days
Japan: 1-2 working days.
Deliverable countries (regions)
USA, Canada, Brazil, Europe, Japan, etc. Other countries or regions can get in touch with our customer service in advance before placing an order.
Cancel or Change An Order
If you want to change or cancel your order, please contact us as soon as possible. Some changes will result in a shipping delay. We cannot deal with changes or cancellations that have already shipped. We cannot change or cancel special orders or orders that have already shipped.