after 7 was received, I was invited to try out the 9. I immediately accepted and asked if I could return the 7 and pay the difference for the 9. Not only was I told know, but I was told that there were no more spots to try the 9 AND it took 4 eMails from me to get even that.
I received the "TrimGuard Pro." I am very satisfied with the shave; it is both gentle and thorough. It’s much better than my old Philips shaver. Plus, the price is very affordable. I would definitely buy it again!
Great product like how it comes with a charging port and can hold the different heads beed a head for the delicate areas though.
I ordered a MAXgroom a long time ago. It arrived, I love it. Then I lost a blade when washing the unit and it went sown the sink and I could not retrieve it. I ordered another. You sent me a new cutting head despite me ordering a whole new machine. All I really wanted was a replacement blade. Then out of the blue, I received a notification that you were dispatching the machine I had ordered a year ago. Of course nothing arrived, I wasn't really expecting it to. I did feel a bit ripped off as the machine I ordered was never dispatched, but it just means I won't ever buy from the Company again. Shame really, as the product is great,
Je n’ai jamais reçu mon article
J’attends toujours mon remboursement!
I didn't receive the product. Calling the customer case is a nightmare. Finally after a week they responded, but the delivery went to another house in another city. These issues could happen, and my 1-star score is not related to the product of course, neither about the wrong delivery, but it's about their poor customer care.
DO NOT BUY THIS! The company will NOT return any requests for warranty replacement. I was past the Amazon return window by the time I gave up on MAXGROOM to honor their warranty, but Amazon let me return it for a defective battery only because I've been a prime member for so long. It was a fast shaver but after 4 weeks, of about 12 uses, the battery went from 85% to 0% instantly and then charging to 100% caused the same thing to happen again only a few seconds after starting it. VERY DISAPPOINTED! A 2 year warranty should not take over 2 weeks to get results. It also hurts the back of the neck vs the pitbull I bought to replace it with doesn't do.
I had a similar one—but with six heads—and I was really happy with it. However, this seven-head model conforms better to my head and gives a slightly closer shave.
I didn't like the USB port cover, because the rubber piece doesn't stay attached when you pull it out; it fell on the floor, though luckily I managed to find it.
I am very happy with the Maxgroom head shaver.
I own a Freebird a norelco and now maxgroom. Maxgroom is the closest and most comfortable I will never go back.