Take Notice

If you wish to change or cancel your order, please contact us as soon as possible. We make every effort to make changes before shipping, but some changes may cause delays in shipping. We are unable to change or cancel special orders or orders that have already shipped.

30-Day Money-Back Guarantee

We have a 30 day return policy, meaning you have 30 days after receiving your item to request a return. However, MAXGROOM reserves the right to refuse the return of products that show signs of use.

Disclaimer:
The return and warranty policies listed on this page apply only to products purchased through the MaxGroom website: www.maxgroom.com. If you purchased our products through a third party, the return and warranty terms may differ.

Non-Returnable Items

We do not accept returns of the following items:
- Show signs of wear, damage or other alterations.
- Are missing parts, such as manuals, warranties or accessories.
- Have visible scuffs or marks.

Return Process

Please contact us with the following information:
- Your original order number
- Pictures or video of the broken item
- Your shipping address
- Your contact information

Returns Procedure

Contact the MAXGROOM customer service team at service@maxgroom.cn for a return address.
Your order number and reason for return.
Pack the product properly to prevent damage during shipping.
Inform us of the tracking information after shipment.

*MAXGROOM will process your after-sale issue within two working days after receiving the returned package.

Refunds and Exchanges

Refunds

- We will initiate the refund within 3 working days of receiving the returned package, and the refund will be returned to your account in the same way. The time you receive the refund depends on the actual situation, you can contact our after-sales team, we will actively cooperate with you to check!
*Please note that refunds may not appear on your credit card statement until the following billing cycle.

- Defective items will receive a full refund. Non-defective items will be refunded excluding shipping and handling fees.

Exchange

- We will send out the new parcel within 3 working days after we receive the returned parcel, and we will also inform you the tracking information by email.

Return Shipping Costs

For items with manufacturing defects: MAXGROOM will cover return shipping costs up to $10.
For items without manufacturing defects: You are responsible for return shipping costs.

*It is recommended that you use a shipping service with a tracking number, as the absence of a tracking number may affect the refund and exchange process.